Refund Policy

1. Overview

At TechtubeBD, we want you to be completely satisfied with your purchase. We offer a comprehensive refund and return policy to ensure your shopping experience is worry-free. This policy covers returns, exchanges, and refunds for all products purchased from our website.

Our customer satisfaction is our top priority, and we strive to make the return process as simple and convenient as possible.

2. Return Policy

2.1 Return Period

You have 7 days from the date of delivery to return any product for a full refund or exchange.

2.2 Return Conditions

To be eligible for a return, the product must meet the following conditions:

• Product must be in original, unused condition
• All original packaging, accessories, and documentation must be included
• Product must not show signs of wear, damage, or tampering
• Product must be in resalable condition
• Return request must be initiated within the 7-day return period

2.3 On-Delivery Inspection and Instant Return

• Inspect the package and product while the delivery person is present.
• If any issue is found (wrong item, missing accessories, visible damage), return the product instantly to the delivery person.
• Instant returns at delivery ensure faster resolution and avoid later claim rejections due to handling after delivery.

3. How to Initiate a Return

Follow these simple steps to return your product:

1. Contact Us: Email us at support@techtubebd.com or call +88 0173 2392404
2. Provide Details: Include your order number, product details, and reason for return
3. Get Approval: We'll review your request and provide return instructions
4. Package Product: Pack the product securely in original packaging
5. Ship Back: Send the product back using our provided return label
6. Receive Refund: Once received and inspected, we'll process your refund

4. Refund Process

4.1 Refund Timeline

• Processing Time: 2-3 business days after receiving the returned product
• Credit Card Refunds: 5-7 business days to appear on your statement
• Bank Transfer: 3-5 business days
• Mobile Banking: 1-2 business days

4.2 Refund Amount

Refunds will be processed for the full purchase price, excluding:

• Original shipping charges (unless product was defective)
• Return shipping charges (unless product was defective)
• Any customization or installation fees

5. Exchange Policy

We offer exchanges for the following reasons:

• Wrong Size/Model: Exchange for the correct size or model
• Defective Product: Exchange for the same product in working condition
• Color Preference: Exchange for a different color (if available)
• Upgrade: Exchange for a higher-end model (price difference applies)

Exchange requests are subject to product availability. If the desired product is not available, we will offer a full refund instead.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened consumables (e.g., thermal paste), hygiene-sensitive items (e.g., earbuds) if unsealed
• Software licenses and digital products (activated or delivered)
• Products with removed/damaged serial numbers or tamper-evident seals
• Customized/personalized items
• Items with physical/liquid damage due to misuse or negligence
• Items missing original packaging, accessories, or documentation
• Products purchased on clearance or final sale unless defective on delivery
• Products returned after the 7-day return period

7. Defective Products

If you receive a defective product, we will provide immediate assistance. Defective products are covered by:

• Free Return Shipping: We cover all return shipping costs
• Priority Processing: Faster refund or exchange processing
• Full Refund: Including original shipping charges
• Extended Warranty: Additional support beyond manufacturer warranty

8. Shipping for Returns

8.1 Return Shipping Costs

• Customer's Choice: Customer pays return shipping for change of mind
• Defective Products: We cover return shipping costs
• Wrong Item Sent: We cover return shipping costs
• Free Return Label: Available for defective products

8.2 Return Address

9. Warranty Information

All products come with manufacturer warranty. Additional warranty information:

• Standard Warranty: As provided by manufacturer
• Extended Warranty: Available for select products
• Warranty Claims: Processed through manufacturer or authorized service centers
• Warranty Support: We assist with warranty claims and service requests

10. Contact Information

For returns, exchanges, or refund inquiries, please contact us:

11. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.